Frequently Asked Questions

Service

If you have trouble with any of our instruments or require assistance, please contact your nearest Aqua-Tronics sales outlet. You may also call, write, or email directly to Aqua-Tronics, Inc. to explain your problem or the type of assistance you need.

If sending a locator for repair, please send it to U.P.S. or USPS pre-paid; no collect or C.O.D. shipments will be accepted. Please enclose the locator, the company name, address, phone #, contact name, and a description of the problem.

professional in overalls with an electrician's tool

Warranty

All Aqua-Tronics, Inc. products are warranted against defective materials and workmanship for One Year from the date of purchase. Aqua-Tronics, Inc. will repair or replace all products that prove defective during the warranty period.

All repairs will be performed at our manufacturing plant or one of our field service centers. Aqua-Tronics, Inc. retains the sole and exclusive right to determine where repairs are to be made and if defects are covered by warranty or result from the instrument’s misuse and abuse and, thus, not subject to warranty repair or replacement. All instruments shipped to the factory must be sent prepaid; No collect or C.O.D. shipments will be accepted.